Still crazy after all these years
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ristol haulier Lane Group became television stars in a BBC programme Crazy Ways for Crazy Days with Torn Peters, which looked at effective business management.
Peters, one of the gurus of American business management, held a seminar in London attended by 500 people and chaired by radio presenter Brian Redhead. Lane was one of four companies profiled to illustrate the talk—in particular the programme focused on the relationship between Lane and its customer Body Shop. The two firms have a performance-related contract which includes open book accounting and bonus payments for results. Lane won an efficiency rating of 99.8% in the past year attracting maximum bonuses from Body Shop. The programme also looked at Lane/Body shop's joint initiatives to put environmentally clean vehicles on the road—including a vehicle powered by natural gas.