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SCAN IA
Page 62
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0 ur Scania experience was almost scuppered by our secrecy and its efficiency. The initial call was answered after a single ring and the friendly helpful operator went through the process in a flash. Six minutes after the call ended we received a text message quoting an ETA of two hours.
However, during our call, the operator surprised us by saying that Scania would need a defect number from the truck's base, as a result of an agreed procedure with the vehicle operator.
Although we tried to warn the truck operator, we were beaten by Scania. When Scania was told that the truck in question was nowhere near Crick, and the drivers name was unknown, the call was cancelled.
It took a little while for the operator's traffic off ice to tell Scania that we had made a mistake and to reinstate the breakdown but the Scania van was on site well within the original estimate.
Like FodenS Mark Turnbull, Neil Selwyn was happily working away in the workshop when he got the call. The Scania dealer's two larger, fully equipped, service vans were already out so he loaded up the Caddy with batteries, starter motor, alternator and electrical test gear, as well as a soldering iron "Many Scania connections are soldered" before heading out for T&B's DIDC site.
Selwyn remarked that one of the most common electrical faults he encounters on a 4-Series "are alternator brush packs. We always keep a set on the van and can fix them in 25 minutes." He also confirmed that some major routes can be a nightmare when it cornes to actually reaching a breakdown: "The A14 or M1 can be bad when there's an accident but most of the time you can usually get around it."
Like many of his counterparts Selwyn has encountered his fair share of damaged suzies but reckons that the angled Scania mounting helps keep them in place, as do suzie booms.
Duration of initial call: 3min Time to arrive: 1 hr 21min (see text)