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FODEN

4th March 2004, Page 59
4th March 2004
Page 59
Page 59, 4th March 2004 — FODEN
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Which of the following most accurately describes the problem?

Daf and Foden each have their own breakdown services so we tried out both Paccar firms. Foden's phone had time to ring only once before it was picked up by a human being; the whole procedure was painless and highly efficient.

We were told that Midland Foden would be with us within the hour— it actually took 12 minutes longer than that.

Like many technicians, Mark Ilinibull normally works in the garage but takes it in turn with his colleagues to handle breakdown callouts. Having worked in the computer industry before joining MCS,Turnbull seems ideally placed to work in a world where -there's more and more electronics and computers in vehicles nowadays like on the Cummins and Cat engines". For our"nonstart ing Foden Alpha" he had new batteries and a jumpstart kit in his Foden Assist van.

"I haven't got a Cummins alternator as we used it the day before yesterday, but anew one is coming in stock." we were told. Turnbull reported that flat batteries and electrical problems are common reasons for call-outs:' Especially at this time of year. People do tend to run with a [warning] light on nowadays simply to get to their destination." Fuel filters are also worth checking, and he added: "I also always carry a spare set of suzies and an ABS lead as they get can lipped off when they're trapped." Technician: Mark Turnbull Dealership/service agent: Midland Commercial Services Location: Barwell, nr Hinckley Vehicle: Ford Escort 55 Duration of initial call: 4min Time to arrive: lhr 12min


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