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F oden's helpline answered after one ring with a recorded warning

4th August 2005, Page 62
4th August 2005
Page 62
Page 62, 4th August 2005 — F oden's helpline answered after one ring with a recorded warning
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Keywords : Paccar

that our call was being recorded. An efficient lady sailed through recording our details, telling us immediately that Brian Currie would be with us "within the hour". In fact a Dafaid LDV was at the gate just 36 minutes later. We then realised that both Paccar marques are handled in Bedford by Brian Currie.

By the end of the morning, there were no less than three Brian Currie technicians on hand and our breakdown test was in danger of turning into a Dafaid conventionany more and they could have carried a real truck back to the workshop! However, for the record BC chargehand Dynes was first of the trio to roil up, having just attended an LDV breakdown on the A6 at Rushden when he got the call "Alpha down!"

His Convoy had the usual batteries, multi-meter testers, alternator and starter motor. "Pretty much everything" said Dynes, "although some people think you'll turn up with an attic with what they expect you to carry!"

Dynes reports the same problems as his colleagues -flat batteries and torn suzies and bemoans the fact that it doesn't matter how good a handbook is, they never read ft".

The lack of basic mechanical knowledge among some truck drivers is also worrying. Dynes recently dealt with one genius who'd called Dafaid complaining: "When I turned on the key there was a warning buzzer and a red light came on saying low air', so I turned it off again. What should I do?'1 Dynes reckons many could also help themselves by doing proper daily checks, while operators should arrange a decent vehicle hand-over where the driver is taken through all the controls and switches. A bit more clarity on their breakdown location wouldn't go amiss, "Yet they must know, as they got there in the first placer he quips.

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