B2CONSUMER
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• Business to business Is the name of the ga the parcels sector: less than 10% of the mar private customers. But some operators b this Is about to change, thanks to the e-revol Just about anything can be bought online days, and some pundits predict great thinl this business-to-consumer (B2C for short) s
Some parcels carriers have leaped upon E the Next Big Thing. Interlink Express is one I enthusiasts. Made up of a network of 120 chisod operations located across the col Interlink concentrates on the smaller pksmaller customer end of the scale.
"Everybody's got a foothold in B20. I demands dedication to make it work," Interlink spokesperson Samantha Kennedy says the electronic retailer ("e-tailer" in int jargon) demands a high degree of traceabilii security, largely because each parcel is de for a different private address which is unli be a regular destination.
Parcelforce is also addressing this OM market. it has recently Introduced a syst time-slot deliveries up to 21:00hrs so househi can arrange a delivery time that's convenii them. As well as offering household within 24 hours-48 hours between 17:00hr 21:00hrs. Monday to Friday—Parcelforce not businesses the opportunity to offer their surners deliveries between 07100hrs and 12:1 Including Saturdays.
Other companies prefer to stick to thee businesses. TNT Express, for example, has 31 clear of 112C. "We don't do home deliveries a says managing director Tom Bell. "It takes a Investment, and although it looks good an problems arise when the consumer isn't wants to return goods. Because of the spec ease of Internet shopping, the expectation also very high, and in any case about 8( e-commerce Is in the business-to-business s which is where we operate."