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Customer's wishes are important

2nd February 1968
Page 65
Page 65, 2nd February 1968 — Customer's wishes are important
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Which of the following most accurately describes the problem?

• In Liverpool on Monday a haulage firm, which had supplied vehicles for operation under C-hiring margin, was granted 12 additional vehicles to its A licence to do the same work because the customer wished to abdicate haulage responsibility.

G. A. Chadwick and Son Ltd., Halewood, haulier with three A-licensed vehicles since before 1930, commenced hiring vehicles to Jefferson Smurfit (Packaging) Ltd. of Bryn, near Wigan, in 1963. Son of the founder, Mr.

D. T. Chadwick became driver supervisor for the customer's fleet which had now increased to 11 vehicles.

His father would soon be retiring said Mr. Chadwick, he would be taking over the business and he wished to continue carrying the Jefferson Smurfit traffic but wanted to be in a position to obtain return loads. In support, he submitted a letter from BRS Ltd., dated November 28 1967, offering him return-load traffic.

Mr. T. G. Prince, transport manager of Jefferson Smurfit, said that because deliveries were tending to go farther afield he wanted to go on to the open market for haulage and give up responsibility for drivers and records.

"We are a manufacturing concern not a haulage firm", he said. The business had gone up by 37 per cent last year and was still increasing.

Objecting for BRS, Mr. J. F. Lawton suggested that the appropriate licence would be a Contract A since the customers wanted the same service as they had been receiving without vehicle responsibility. The only reason that this course was not attractive was one of rates, he contended. The Transport Tribunal had ruled that the need for more money for a haulier was no ground for an A-licence grant.

Mr. A. H. Jolliffe the North-Western deputy LA, said he was entitled to have re gard to the customer's wishes. He granted 11 vehicles and a twelth for maintenance purposes all on A-licence, with the normal user; "Corrugated cardboard containers, London and Southern Counties, North East Coast, Lancashire, Cheshire, Yorkshire, Midlands and Gloucestershire".


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