The Vehicle Inspectorate wants to hear from you FFurther to
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recent correspondence culminating in the letter headed "An inspector calls" (CM 7-13 May). I would like to clarify to your readers that the Vehicle Inspectorate does have detailed appeals and complaints procedures which are outlined in a booklet called The service we give you.
The VI is keen to hear about any unsatisfactory aspects of its performance; we believe such reports may help us spot potential improvements to our working methods. We also believe that those who have business with the VI are entitled to fair and consistent standards, which are clearly explained.
Any complaints should initially be made to the members of staff you are dealing with or to their managers. If you are unhappy with the way your corn plaint is dealt with, contact VI headquarters. Complaints will be dealt with by the appropriate senior managers and replies will be made in writing.
If you are still dissatisfied you can complain in writing to the VI's chief executive Maurice Newey, who in certain circumstances may refer a complaint to an independent adjudicator.
Remember that these procedures do not affect your right to ask your local MP to take up your complaint, or ask that it it be referred to the Parliamentary Ombudsman.
Copies of The service we give you are available from any VI office or from Paul Mugenyi on 0117 954 3334. Miranda Roberts, Press and publicity manager, Vehicle Inspectorate, Bristol.