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Lymm truckstop is in need of better signage and systems
Page 30
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MOTO IS OUT OF order with the new system it has in place at Lymm truckstop.
Moto claims the coach bays are clearly marked, but I dispute this.There are two yellow signs on the ground that say coaches only. One is between bays three and four, the other is between bays 12 and 13.The writing is in yellow and does not stand out on the grey concrete surface. Any driver parking in bay one will not even see the writing on the floor and if there are already coaches or indeed clamped trucks in the bays, they often overhang the end of the bays where the writing is.
There are two signs in place facing the coach bays but they are not in direct line with a truck windscreen and one of them actually faces slightly towards the floor. The signs are in place over the old signage this is misleading to drivers as there have always been signs in those places. There are 14 bays and the signs are in place at bay four and bay seven, so drivers in any other bays are unable to see the signs at all.
The signs displayed address several issues, not just wheel clamping and parking in the bus bays. In fact there is only a small mention of wheel clamping and the writing is smaller than the rest of the writing on the sign.
The so-called coach bays are not actually coach bays:Hwy have no disembarkation area to the side of the bay for passengers to alight from the coach. Any health and safety issue from trucks parking in the coach bays will be the same for coaches parking in the coach bays as they contain no safe walking area.
WA RNING
Moto has also introduced a new parking monitoring system called Parking Eye.The system uses number-plate recognition on entry and exit to the site. Drivers are still allowed two hours' free parking but because of Parking Eye no longer get two hours. What they get is two hours from entry to exit, which is different to two hours' free parking because of the time spent travelling from entry to parking, and parking to exit.
I have advised Moto of the above points and await a reply. I have also reported the clamping company for failing to follow the guidelines laid out by the British Parking Association, of which it is a member.
For those not sure of the procedures for clamping companies to operate under, check out the BPA website at www.bpa.org.uk John Hunt by e-mail