For Finch, one of the most effective ways of ensuring
27th May 2010, Page 30
27th May 2010
Page 30
Page 30, 27th May 2010
— For Finch, one of the most effective ways of ensuring
Close
Noticed an error?
If you've noticed an error in this article please click here to report it so we can fix it.
If you've noticed an error in this article please click here to report it so we can fix it.
that no corners are cut is through customer feedback. When jobs are being done or actually finished, we will talk to them about how well they were done and check whether staff were doing things like wearing personal protection equipment and the right colour high-visibility jackets.
"I phone them up and if the report's good, I ask them to email it though so we can put it up on the notice board. There's nothing worse for staff than going the extra mile and nobody noticing."
If feedback is in any way unfavourable, Finch tries to find out why as soon as possible. Any problems that do arise are mainly through misunderstanding or communication failure."