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DISCIPLINING DRIVERS

27th January 2011
Page 26
Page 26, 27th January 2011 — DISCIPLINING DRIVERS
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If drivers do make a slip-up, the aim is to avoid adopting a ‘big stick’ approach, according to Allera. “We try to look at it as driver development. If the driver has been driving too long, the driver trainer will tackle that with them there and then and make a note of it. If it’s done frequently, we will ask whether he needs retraining. If he continues to offend, it will then be put to managers to deal with.”

He says it is important to stress the positive as well as highlight the negative. “We get good, bad and indifferent feedback from the public about the way our vehicles are driven. One member of the public recently called to inform us he had followed one of our trucks for 45 minutes on a single carriageway and it never once went over the 40mph speed limit. We pass that sort of feedback on to the driver.”

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