Effective communication
25th November 2010, Page 30
25th November 2010
Page 30
Page 30, 25th November 2010
— Effective communication
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Keywords :
Communication
At least six times a year, staff are sent a newsletter, wrOch is sometimes used to update drivers about any legislative changes. In addition, the HR department will issue memos to individual drivers about any new responsibilities specific to their job. "We ask them to sign to show that they have received and understood it," says Latchford. When drivers highlight the need for a repair on their vehicle, they are given feedback about what the outcome was. Chairman Peter Barber argues that some companies forget that drivers need to be included in the communication loop. "In the past, I think they've been maligned because they're at the end of the line. We have to treat them more professionally and they in turn will act more professionally."
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Latchford, Peter Barber