lighter Parcelforce security
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• Drivers delivering consignments for Parcelforce were set traps to test their trustworthiness in an attempt to reduce the number of missing parcels in their care, the Post Office giant admits.
The test, which involved planting tracking devices in sports shoes, took place several years ago. Last week Parcelforce refused to disclose whether it continues to use similar anti-theft tactics.
The company also declined to comment on the disclosure of an internal memo issued last year that told staff to stop throwing packages because of high breakage levels.
Despite the company's problems last year, and continuing complaints from some customers this year, Parcelforce denies that this month's reductions in compensation pay-outs on some services are related to parcel breakages or losses. Overall. Parcelforce says it pays out compensation on less than 1% of the 140 million parcels it handles each year.
"It would be completely wrong to suggest that the limited changes Parcelforce is making are in any way related to losses or securing issues...It is a competitive service and therefore we have had to bring some of our compensation payments more into
line with other
carriers," Parcelforce says.