SHOWING INITIATIVE
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The company has procedures in place to deal with most common scenarios. “If a defect occurs during the period of operation, drivers are encouraged to phone in for advice from the garage manager or foreman to talk through what they’ve discovered,” says Ian Truswell.
However, he expects drivers to show initiative themselves, arguing that one way of knowing they are interested in compliance is when they look for the unexpected.
He uses the information that can be gleaned from plastic locks on wheel nuts to illustrate this point. “They are not going to cure the problem, but they do buy the driver time to pick up the fact that there is some movement there.” If, however, the driver goes one step further and notices the plastic is discoloured, Truswell says this could indicate that either the hub or the brakes have developed a heating problem.