Spares problem
Page 42
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With reference to the Cm March 6 article "Do you have a spares problem?"—as one who serves the operator from behind the counter I wish to add weight to the argument that it may sometimes be the customer who is to blame for his being short of spare parts.
Despite vehicle owners being supplied with complete details of their vehicle at the time of purchase, they seldom quote the necessary technical information when ordering spares. To give an efficient service in such cases is extremely difficult and the spare parts man often has to recognize a vehicle part from an inadequate verbal description.
Of course, there are many who are efficient enough to quote part numbers correctly. However, unless they can he supplied ex-stock they charge away on a shopping spree ignoring all offers of assistance.
Transport men -rightly believe themselves to be specialists in their own sphere. Why, then, do they refuse to acknowledge that the spares stockist is a specialist in his field? The industry would be much better fared if we all recognized the worth of the expert.
(Name and address supplied.)