1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228 
ACCIDENT REDUCTION CASE STUDY Imagine introducing a training package that
Page 58
Page 59
If you've noticed an error in this article please click here to report it so we can fix it.
results in a 50% drop in your accident rate within six months. That is the dramatic reduction online shopping operation Tesco.com experienced after it contacted RoSPA (the Royal Society for the Prevention of Accidents) in order to instigate a driver training programme.
Tesco training manager Cliff Cheeseman decided any programme it introduced should include both RoSPA and Tesco content and should take into account a driver's entire job, not just what could be achieved on the road. On top of that, the supermarket eventually wanted to create an internal pool of RoSPA...... approved trainers.
The Tesco-RoSPA partnership covers drivers in all stages of their careers, from recruits to veterans who have been with the firm for years.
New drivers are first tested on subjects like map-reading skills and their driving licences are checked, before a Tesco.corn training manager puts them through a driver assessment. This is very much like a driving test ; it evaluates a drivers confidence and ability on the road.
RoSPA says Tesco.com experienced a drop in turnover of new drivers during their first six weeks, probably because employees are now able to determine whether the job is right for them and vice versa.
After this recruits are "budded upwith existing drivers for up to two weeks to learn about computerised orders, loading vans and making the van checks required by law.
For Tesco.comS existing drivers, the process is no less rigorous. Three-hour training sessions cover subjects such as checking and loading your van: safe driving; identifying places to park for deliveries; and reducing the number of accidents on the way back to the store.
RoSPA trainers working with Tesco validate the drivers to make sure they are competent. RoSPAS Charles Davis says: "During a six-month pilot in North London, accidents decreased by 50% which is dramatic. Think nationwide, in terms of [Tesco.coMs] business case and what they could be saving. Obviously, they took us on from that pilot."