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Parcels costs

23rd February 1995
Page 26
Page 26, 23rd February 1995 — Parcels costs
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Which of the following most accurately describes the problem?

• A recent survey suggests that some firms are charging U p to 23 times more than other companies for the same overnight service. The

Rolben Consultancy, a specialist in customer services, has produced a survey comparing the leading 20 parcels companies on price, service and quality. UK and International Parcels Service Providers: A Quality of Service Review costs £150 plus VAT.

Contact (0293) 821555.

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