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Handheld technology boosts turnover for Bullet Express

23rd August 2007, Page 14
23rd August 2007
Page 14
Page 14, 23rd August 2007 — Handheld technology boosts turnover for Bullet Express
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The Scottish logistics firm has introduced an online booking system and handheld computers for its drivers. Roanna Avison reports.

BOTHWELL, SOUTH Lanarkshire-based Bullet Express Logistics has put its strong financial performance down to investment in an online booking system coupled with the provision of handheld computers for drivers.

Turnover for the first quarter was up £300,000 year on year. from £1.1m to £1.4m. MD David McCutcheon says this is down to the software it bought from Sterling Solutions five years ago: "Like every other haulier, two to three years ago we were finding things tough with fuel costs and other charges, but as our online booking service began to take off things have turned around."

McCutcheon says 95% of all bookings are now made online and customers are able to print labels from the website to put on their pallets. Bullet has also issued its drivers with handheld computers so bookings can be sent direct to drivers, avoiding the need to return to the depot for updated jobs lists. Drivers log collections and deliveries on their computers and this data is immediately available to customers via the company's website.

"We gave all the drivers the devices about eight months ago; while there were some initial problems, they wouldn't be without them now." McCutcheon reports.

This technology means Bullet drivers can return to the depot with full loads because they are briefed about collections while on the road. It has also made it easier to plan the requirements for the trunking routes once loads are brought into the depot. "This means we are far more efficient and this has helped cut costs," he concludes.

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