HOME DELIVERY
Page 33
If you've noticed an error in this article please click here to report it so we can fix it.
Routeing and scheduling software firm Paragon was showing off its latest application HDS, or Home Delivery System.
The firm says the new system, created in partnership with Axida, will allow home delivery firms to offer a better service to customers, while also improving fleet efficiency and, therefore. environmental performance.
HDS is a continuous optimiser, so each customer is offered a viable and cost-effective delivery slot based on their address and the proximity of other drops to it.
Product manager Gareth Evans says: "This contrasts with solutions
ieich separate the order management and routeing processes. king it impossible to take account of routeing efficiency when o ring delivery slots.'
He says the system will boost customer service by offering only feasible delivery slots and cutting the number of failed deliveries. DI' specialist Wickes is already using HDS, Will Salter, Paragon's MD, says customer service is gaining ever more importance during the recession as truck operators look for a competitive edge over their rivals.
As a result Paragon has adapted its systems in order to allow customers to extract and analyse the maximum amount of informatic He adds: "If you are using our software in conjunction with vehicle tracking it becomes very easy for someone in customer service to plan as the day progresses and report back to customers as and when the deliveries are expected right down to the minute that the system anticipates it will arrive."