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Helping customers get to grips with new technology raikin's mobile

20th March 2008, Page 47
20th March 2008
Page 47
Page 47, 20th March 2008 — Helping customers get to grips with new technology raikin's mobile
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training unit is an mobile training unit during the first lveco Eurocargo 75E18 with a sleeper cab and a JO Payne box body It has a side entry door and steps, with seating for up to six people, and fixed interior storage compartments. Its role is to provide on-site training and induction courses for drivers.

Training is aimed at operating new technology, such as working and downloading data from a digital tachograph, using AdBlue tanks and safe tail-lift operation. Cedication is provided to staff on successful completion of the training modules, which helps both the employee and the company to comply with all aspects of the Health & Safety Executive charter.

The mobile training unit falls under the umbrella of the branch network operations director Mark Newnes. 'We trialled a smaller six months of the year to support the introduction of Euro-4 and digital tachographs," he says. "The response from customers was unprecedented, with more than 200 drivers, transport managers and company bosses visiting our road show. As a result of this, we realised there was scope to run a dedicated training vehicle on a full-time basis, with the new Eurocargo expected to remain on the fleet indefinitely.

"When a customer signs a contract with Fraikin, one of the main attractions is the ability to spend more time focusing on their own core business. However, as the amount of legislation in our industry continues to rise, it is important to ensure customers understand the new technology and rules, and by bringing the training directly to them, it couldn't be easier."

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