Problems with a Scania
Page 26
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THANK YOU for the opportunity to comment on Mr Cox's difficulties (CM May 30).
There have indeed been some problems since his Scania LB 141 was delivered on October 3, 1980. The distributor who sold the vehicle has attempted to correct these, and loaned Mr Cox a vehicle whilst his own was off the road.
The early complaints of low power and high oil consumption were considered to be linked, and we felt that oil consumption would improve as the piston rings bedded in — a process which can take nearly 20,000 miles. The oil consumption did not improve, so in March this year we fitted new piston rings at our expense and we paid for a vehicle to be provided during the period of the repair.
At the same time the fuel pump was found to be incorrectly adjusted. This was also repaired under warranty.
When this work was complete one of our field service engineers road tested the vehicle with Mr Cox, who agreed that the performance was satisfactory.
Since then Mr Cox has told us that both power and fuel consumption were again unsatisfactory. After a further visit by one of our engineers we are in the process of obtaining a new fuel pump as we are convinced that the problem is caused by faulty fuel metering.
k am pleased to say that arrangements are made for Mr Cox's vehicle to be repaired this week. We will provide a replacement vehicle whilst his own is off the road and are confident that our action will solve the problem.
A. D. BALLINGER Service Manager Scania (Great Britain) Ltd, Milton Keynes, Bucks