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A tyring journey

1st September 1994
Page 24
Page 24, 1st September 1994 — A tyring journey
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Which of the following most accurately describes the problem?

iIyre fitter Mark Pickerden really burst a gut to get to a lorry driver who was stranded by the roadside after a tyre blew.

The job took him just 15 minutes but the round trip from his Grimsby garage to reach driver Dave Nixon took 26 hours. Bad weather? Poor directions? Incompetence? None of these things. In fact Nixon was stranded in Coutances, Northern France and at the mercy of local mechanics who quoted him an outrageous £2,000 to get back on the road.

Pickerden drove through the night after receiving Nixon's distress call at 18:00hrs, just as he was about to close his garage. He charged just £375 for the international tyre change. Mark and his brother have been in business only four months but they could certainly teach their French counterparts a thing or two about customer care_

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