• British businesses are paying up to 280 million per
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year too much to distribute their goods, with many using expensive guaranteed next-day services unnecessarily, according to Transport Development Group member Tuffnells Parcels Express.
Tuffnells' deputy manager Paul Gregory claims that there is now "too much hype when it comes to selling 24-hour guaranteed services. Because there are now so many, they get marketed very aggressively. This has promoted the feeling that the only way to have efficient distribution is to pay the top rate for the guaranteed nextday service".
Tuffnells says its own research suggests "that in 65% of cases, what customers really want is a short lead time from placing the order to final delivery, with a high percentage of next-day deliveries."
Gregory says that while there is a place in the expanding UK parcels market for next-day deliveries," we feel that people do not necessarily want to pay for a guaranteed service when they can get very close to that with a non-guaranteed service at a much lower rate."