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Stand up and be counted
Page 9
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Mr X believes too many operators are spineless when dealing with Vosa. If you are in the right and they are in the wrong, shouldn't you stand up and tell them so?
I know that when I step up on my soap box its usually to talk about something I hate. Today however, is different. Today I'm talking about something we all hate. Vosa.
But what ticks me off even more is the industry being spineless in the face of officialdom. In 2005-2006 some 70,000 prohibitions were issued, of which 59 resulted in a formal complaint. That's just 0.085%. Even if most prohibitions were correct, and lots of complaints were handled immediately, it is still a very low figure.
We all know that there are times when we have felt something was undeserved and that's hardly surprising. Dealing with the level of non-compliance that it does, Vosa is bound to make mistakes too. But how many of you challenge it? How many of you have the nerve to gather your evidence together and say to Vosa, 'This time, guys, you've got it wrong'?
I'm not suggesting that we protest about absolutely everything. If it's a fair cop, take your lumps. But if it isn't, stand your ground. You might be surprised to find that if you do so without being aggressive, the Vosa staff are big enough to look it up in the manual and admit that they've made a mistake.
My elderly mother won't call the doctor out even when she's very ill, because she believes that if you make a fuss they strike you off. It makes me wonder, when you're dealing with Vosa, how much of an old woman are you?