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RYDER
19th March 2009, Page 41
19th March 2009
Page 41
Page 41, 19th March 2009
— RYDER
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While the FTA is by far the most active in the field, its not alone. With several hundred contract hire and contract maintenance customers located in areas not served by its own network of 22 fleet maintenance depots, Ryder has developed its own strict audit criteria for the outsourced dealerships it contracts to undertake maintenance and repair work. We have a team of ReetCare maintenance managers who undertake regular audits, the results of which are logged at Ryder Head Office in Devizes," comments Nigel Carr, head of engineering services. "Dealers are audited against our criteria, which include everything from parts and hours to cleanliness, pass rates and even available parking. We only want to work with first-class dealers.''
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Nigel Carr