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Staff answer the questions

19th March 1998, Page 24
19th March 1998
Page 24
Page 24, 19th March 1998 — Staff answer the questions
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Which of the following most accurately describes the problem?

• National 48-hour parcels carrier Business Express is asking its drivers to tell the company how it can become number one in the parcels service sector.

As part of its new "Delivering Excellence" scheme, selected drivers and employees from all levels at the company's 32 depots and two sorting centres will come together in teams to identify problem areas and recommend solutions to improve service levels and efficiency.. Quality manager Paul Bull explains that "Delivering Excellence" aims to build on the company's recent success in winning "Investor in People' accreditation.

Business Express is a subsidiary of the tittlewoods Home Shopping Group; it has 4,000 employees.

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People: Paul Bull

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