AT THE HEART OF THE ROAD TRANSPORT INDUSTRY.

Call our Sales Team on 0208 912 2120

OW VEHICLES

18th March 2010, Page 45
18th March 2010
Page 45
Page 45, 18th March 2010 — OW VEHICLES
Close
Noticed an error?
If you've noticed an error in this article please click here to report it so we can fix it.

Which of the following most accurately describes the problem?

Keywords : Customer Base

OW Vehicles 'las an extensive customer base, consisting largely of truck buyers who come back year alter year with the knowledge that they will be looked after by MD Dave Watts.

Dave (pictured below) describes his business as "more of a personal service". He is always happy to help customers, and, in some cases, dealers with specific problems.

"We've had a lot of customers over the years whose opening line have been, 'I don't think you'll be able to help me, but'...," says Dave. "Generally they're looking for a piece of kit that doesn't fit the norm and will require a bit of specialist help. We've extended chassis, shortened wheelbases. added axles, changed suspensior and switched bodies, working with experts to make sure the vehicIE will be fit for purpose and fully warranted.

"Customer focus is an over-used expression," says Dave. What it really means is giving people what they want, k be innovative and always look for a positive outcome. In my experience, people don't mind paying for a service. they just don't want to be ripped off."

• Tel: 01782 373190 / 07971 020293 www.dwvehicles.co.uk

Tags

People: Dave Watts

comments powered by Disqus