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SERICE NETWOR

18th February 1999, Page 110
18th February 1999
Page 110
Page 110, 18th February 1999 — SERICE NETWOR
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Volvo's service network has been refined and developed to offer operators the maximum support. Here's an outline of what you can expect...

"We want to help the operator, our customer, become even more efficient," Tommy Svensson, managing director of Volvo Truck and Bus, Insists. "Therefore, our goal is to ensure we keep his vehicles on the road earning revenue, rather than in the workshop. To help us do this across Europe, we have a network of 1,000 service points geared to take care of all Volvo trucks — including the new FM. Located along strategic routes, all are equipped to assist British operators with the highest level of support."

Brian Smith, product manager, heavy truck range, says Volvo understands what transport companies need. "What a fleet operator looks for is much higher standards of back-up compared to ten years ago, both in terms of service and products," he says. "It's all about running vehicles on time — nobody has spare trucks now. High standards are what's expected, being able to keep promises."

Svensson (right) says Volvo can do a lot for a customer, including maintenance. "Hauliers have to run a smooth operation," he says. But we should be better than them at maintaining vehicles. "Before, customers had to have their own workshops because they couldn't rely on anyone else. But companies have to be so competitive now that they can't afford to do anything else — they have to concentrate on their core business rather than their total business.

"It will be even more competitive in the future than it is today. We need to provide the right service and back-up to free their mind from maintenance and servicing; they can concentrate on uptime and we can take out the downtime."

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