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The TNT voicernail process only look two stages to reach
Page 74
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a human, rather than the more typical five. The lady explained that there were two choices. For collection, you need a company account, otherwise you take your parcel to the post off ice (and pay more, which even surprised the lady on the phone). For this parcel, we used our existing account. Although collection was promised before 17:00, at 12:45 a plain white Peugeot Boxer belonging to a small sub-contractor, but driven by a friendly and polite TNT-uniformed guy, turned up..He did take some time to find and complete the documentation, explaining that customers normally complete it in advance.
The TNT service is arguably slipping. Last time around it won the race in an impressive 20 hours 5 minutes. However, this year, it dragged it out for 23 hours 40 minutes, but still retained its status as top dog.