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Vosa no longer cares about its customers
Page 30
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FURTHERTO THE running debate on Vosa. it's impossible to get a test within 4-6 weeks now in Manchester: we even have to wait a long time for simple retests.We haven't had this situation here for many, many years.
The reason is simple: Vosa has had a team looking at Improving' customer service and delivering a consistent service across all its stations.This has cost hundreds of thousands of pounds and loads of testing staff have been paid off with fat packages.
At no time were we, the customers, consulted.The attitude now in Vosa is that our comments and concerns are not important.
For years Vosa bent over backwards to accommodate our test requirements.The new station at Chadderton used to run brilliantlyyou could always get a test date, and you were always tested on time, but not now. Whatever has happened has not improved Vosa's customer service. It has gone downhill rapidly; the new computer system has never been right either.
It's a shambles now and the arrogance of Vosa management is unbelievable.As public servants they must be held accountable. It's an utter disgrace to the industry the backbone of this country.
Name withheld by e-mail