RENAULT'S TOP SERVICE • Congratulations on CM 1218 Nov issue for its interest value and special contents.
Page 22
If you've noticed an error in this article please click here to report it so we can fix it.
I was especially attracted to your survey on the systems of assistance as practised by manufacturers, and I notice with great pleasure that Renault Truck Industries came out top during the 'live' tests. It is clear confirmation that, after years of effort, we are now offering a first class service to our customers.
Just a small comment on your conclusions regarding the average response time in minutes by kilometres. I really think this comparison is rather unfair because, obviously, in the response time there is the time taken for the actual telephone call, the time to get the service truck and to prepare parts needed for the repair.
This is probably the reason why the manufacturers who have dealers the nearest to the breakdown place get the worst average, whilst those with dealers far away get the best. You will agree then, on the other hand, it is an advantage for the customer to have dealers close at hand when they need it.
F Cousin Managing director Renault Trucks Dunstable