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Who:
Page 20
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Ryder
Fleet:
Eight tractor units with 10 semi-trailers; Sixteen 18-tonne demountable box prime movers with 13 drawbar trailers; Six 18-tonne demountable box units;
Three 18-tonne rigid curtainsiders; One 10-tonne rigid curtainsider; One 7.5-tonne rigid curtainsider; One van.
Business:
Ryder is a major third-party logistics solutions provider running a dedicated distribution operation for Premdor, one of the largest suppliers of joinery products in the world.
Objective:
In order to improve its operational efficiency, Ryder produced a set of key performance indicators (KPIs) to show total cost per drop, per trip and per unit, as well as miles per gallon. Through these KPIs Ryder can measure vehicle and driver performance, comparing scheduled time to actual time and tracking fuel efficiency.
Customer service KPIs include the number of late and failed deliveries; driver out of time or delivery point problems; and order errors.
Results:
The benefits to Premdor have been enhanced service levels and better value for money from the contract.
Ryder contract manager Mark Saville says the benefits for Ryder were that "KPIs allow us to manage the business and measure our performance and associated costs month on month and year on year.
"KPIs help us forecast demand on resources; the business is semi-seasonal. We strive to improve constantly on past performance. When we do, we demonstrate this to Premdor."
For free advice on saving fuel and improving fleet efficiency see www.freightbestpractice.org.uk or call 0845 877 0 877.