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Card row hots up

16th March 2000, Page 5
16th March 2000
Page 5
Page 5, 16th March 2000 — Card row hots up
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Which of the following most accurately describes the problem?

• The haulier who faced a £2,000 bill for diesel bought on his fuel card after it was stolen is taking legal action because he says he knew nothing about the 48-hour notice needed to cancel the card.

Steve Gill, from Chipping Sodbury-based Steve Gill & Sons, denies he signed a contract from Croft Fuels, which administers the Q8owned IDS fuel card. He says the only document he signed was a direct-debit mandate to his bank.

Gill adds that he verbally agreed a £1,000 card limit with a representative from Croft Fuels, but Croft says he agreed to a £10,000 limit.

Croft Fuels has supplied CM with a contract which appears to be signed by Gill. A company spokesman says the limit was £10,000, not £1,000, but declines to give any further details.

Gill says he was not in his yard on the day on which the form is dated, and adds that some of the details which appear on the form were not available when he spoke to the company representative. He says Croft has never shown him a copy of the contract, despite repeated requests.

The dispute centres on the theft of Gill's card and PIN number on 7 February this year. Gill informed Croft of its theft when he was alerted to it by his driver on 14 February. A further £2,000 had been spent on the card by the time it was stopped the next day.

• Shell has confirmed that Its fuel cards will be cancelled immediately it has received notification from an operator that a card has been stolen.

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Locations: Chipping Sodbury

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