1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148 
Customer service and corporate image
16th July 2009, Page 13
16th July 2009
Page 13
Page 13, 16th July 2009
— Customer service and corporate image
Close
Noticed an error?
If you've noticed an error in this article please click here to report it so we can fix it.
If you've noticed an error in this article please click here to report it so we can fix it.
A module focused on four key issues, including operator licensing and company image— what they are, why they are important and how the driver can affect them. It also highlights why customer service is so essential and how drivers can handle potentially difficult issues should they arise.
Other topics covered include the problem of illegal 'passengers', and explains the law through to the penalties for drivers, as well as what preventative steps can be taken to stop the stowaways.