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On the margin

16th December 2004
Page 10
Page 10, 16th December 2004 — On the margin
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Which of the following most accurately describes the problem?

Showing they care

Take a stroll with us through the little sideroads of haulage, the diversions and detours, the quirky, the quixotic and the downright strange...

On the Margin has been described as many things through the years: lazy... feckless... a waste of space more concerned with where the next gin ration is going to come from than in doing any work... but never have we been told that we look as though we've been to Swiss finishing school.

But that's just how those lovely people who man the M6 Toll booths have been described by journalist and broadcaster Quentin Wilson. In an only slightly fawning speech he gave to a lunch to mark the first year of the road's operation, he praised the politeness and general good humour of those doughty folks collecting the coins.

The man responsible? Step forward and take a bow Paul Russell. It seems that this drive for excellence is fuelled by past experience: "We were aware of other tolls where they have a monopoly and they don't necessarily take as much care over their customers as perhaps they should. I should know, I used to work there •' Wherever can he mean, boyo?

Ever since the big yellow German machine that is DHL took over the slightly smaller turquoise concern of Securicor Omega it's been engaged in an extensive rebranding. All it's vehicles must conform to corporate standards and be in that slightly painful canary yellow that we all know and love. However, it seems that there's just one problem with this giant repainting exercise: they just can't find the last turquoise truck. There's still one on the books, but it's proving difficult to locate, so please keep an eye out for it.

And this week's big thank you goes to Apex Training Services and truck distributor Volvo South which have lent a hand, and a truck, to Blue Peter for its annual appeal. This year it's the Big Drive, in conjunction with the Red Cross, to help trace and re-unite Angolan families separated during the civil war. The campaign will be funded by the predicted E250,000 from the sale of the mountain of unwanted clothes collected by Blue Peter's young viewers.

It was so much easier in my day: all we had to do was collect stamps...

Tags

Organisations: Red Cross
People: Paul Russell

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