TNT motivation
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lANSPORT is a people business and the most important people .e management, according to Sir Peter Abeles, deputy chairman id joint managing director of TNT, the Australian-based internamai transport concern.
Speaking earlier this week, he Id the Chartered Institute of -ansport that he attributed uch of TNT's dynamic growth
this emphasis on manageent and motivation. "That's rr forte. Too many transport impanies are preoccupied with e hardware such as vehicles." Sir Peter briefly described 4T's wide-ranging interests in istralia and around the world, iich are truly multi-modal — ad, air, sea and rail. Parcels rriers Inter-County and TNT Overnite are its best-known British interests.
Road freight is still the most important activity, contributing around A$800m (£421 m) in ' turnover, or 60 per cent of TNT's total annual turnover. Over the last ten years, the group's profit has been increasing by 50 per cent every two years.
As well as placing great emphasis on the human element in business, Sir Peter said that the secret of TNT's success and survival of the recession is flexibil ity. "You must be adaptable to the customer's needs and be one step ahead of the emerging customer needs." And this should extend to breaking new ground. "The door is always open for the transport innovator."
For the future, Sir Peter said that telecommunications will be of major importance. It's an area that's ripe for development. The computer terminal is now almost as ubiquitous as a telephone in the office."