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FIRM BUT FAIR

12th October 2006
Page 65
Page 65, 12th October 2006 — FIRM BUT FAIR
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Which of the following most accurately describes the problem?

One of the most recent Saturday auctions was the disposal of Rueben Fielding's fleet on a hot sweltering Saturday in June, with buyers and sellers alike seeking shade at every opportunity. Fielding, when not busy explaining his predicament, was impressed by the professional nature and prices fetched from the end-users and handful of trade at the sale.

Freelance auctioneer John Harris has presided over every MH auction with Harrison at his right shoulder, and made light work of proceedings during which 200 tractors and trailers passed into new hands in just three hours.

This was a good example of the type of sales Harrison carries out. He takes pride in handling some of the most difficult situations hauliers can be placed in; his clients include companies that have had their last rites read by the Traffic Commissioners and bosses who have simply had enough and are leaving the industry.

The Saturday auction is a swift process, allowing operators to offload their fleet in one go without any hassle rather than disposing of vehicles individually or through CM'sclassified adverts. Whether the proceeds go to creditors or wind up paying off employees and loading up the bosses' pension fund it can be a traumatic experience.

It's a situation that needs subtlety and care without deviating from the end goal: selling off the vans, trucks, trailers, plant or ancillary equipment to the highest bidder. A file of letters thanking Harrison and his team for their work is testament that they consistently achieve this balance. "We have our way of doing it and we stick to that," says Harrison. "Once the operator has made the decision to let us auction the vehicles there is no outside interference."

This firm but fair attitude is appreciated by operators. "Customer care is the name of the game," he concludes. These are lessons learnt from his early days as an operator; they hold him in good stead today.

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