AT THE HEART OF THE ROAD TRANSPORT INDUSTRY.

Call our Sales Team on 0208 912 2120

Define your terms

12th October 2006
Page 30
Page 30, 12th October 2006 — Define your terms
Close
Noticed an error?
If you've noticed an error in this article please click here to report it so we can fix it.

Which of the following most accurately describes the problem?

ONE OF THE THINGS that becomes clear when you toss a stone into the murky economic waters of road transport is that there is tremendous confusion across and about size boundaries. Some hauliers with 15 or 20 trucks still see themselves as owner-drivers because they choose to drive as well as manage.

Some owner-drivers work in loose co-operatives enabling them to function like larger firms.

It is extremely hard to find accurate figures for the numbers of owner-drivers in the UK. Vosa reports there are currently 44,700 one-vehicle 0-licences in use, but many of these will be own-account operators, local authorities and the like.

RHA president Roger King says: "Even the government doesn't understand this market. You would think we would have good figures through TAN21 [the Traffic Area Network's web-enabled licensing system] but it can't account for the anomalies in this sector. We think there are about 12,000 out there, but that data is a little old."

And most operators see a flaw with other people's business models. Individual owner-drivers often say they are targeting 'big rivals' who have up to eight trucks, on the basis that their customer service is much better. Medium-sized companies with up to 20 trucks will tell you the same thing about firms with 200 vehicles, on the basis that they know all their drivers personally, have good customer relations and operate as a family firm with family values. And so on up the chain.

What is certain is that while big firms can offer good quality, few can be personal about it. The smaller the company, the stronger the bonds between an operator and his clients. And that appears to encapsulate the unique selling point of the successful owner-driver -the client's trust in one man's expertise, honesty and reliability.

Tags

People: Roger King

comments powered by Disqus