Spare parts go visual
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MERCEDES-BENZ has added two new visual display units to its parts unit at Hayes to make it among the most modern and efficient in the country.
The new units now mean that in order to get a vehicle back on the road the company can have a spare part at a garage within 24 hours of the order being placed.
A dealer can telex his order to the 21,370sqm (230,000sqft) spares complex at Hayes, Middlesex, where the computer operators check its availability and price with a computer at Brentford before printing out dispatch tickets for the warehousemen to despatch the unit.
The two-year-old warehouse has a parts stock of £5m and 60,000 lines and MB maintains that anything not in stock in Britain can be obtained from the German parts centre at Worth on the Rhine.
Mercedes-Benz serves the country through a network of van services through central and Southern England and a Mercedes 1416 artic unit that makes the journey north to Bradford each night with urgent parts.