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Iveco defends its breakdown service
Page 8
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IVECO HAS LAUNCHED a robust defence of its Assistance Non-Stop breakdown service following claims by a Wigan operator, that its service was "a rip-off'.
Edward Preyzner, MD of New Concept lnternational,says he was told it would cost £900 to repair an injector pipe on his EuroTech when it broke down in France. Iveco director of communications, Nigel Emms,says:"As yet Iveco has not raised an invoice to the customer, but merely asked for a guarantee of payment which is standard business practice across Europe.
"The incident in France, as reported, was to repair a fuel leak. The bond requested was in excess of the standard (€800) simply because the dealer had not established the exact cause of the problem and was concerned it might be the [fuel] pump and not the pipe set. The dealer quickly identified the problem as a set of injector pipes and replaced them in line with Iveco parts and labour standard rules" Preyzner disputes this and says iveco never told him the fee was a guarantee of payment: "Iveco assistance said it would be £900 because it could involve a diesel injector being replaced. I thought it was for a twofoot long piece of pipe!"
Emms says he will not be charged for the initial temporary repair in Spain: "We have explained again a guarantee of payment is not the final invoice."