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lveco training to boost its after-sales service

8th May 2003, Page 17
8th May 2003
Page 17
Page 17, 8th May 2003 — lveco training to boost its after-sales service
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Ivaco has updated its after-sales service programme with a host of new developments. The most significant is the opening of a Client Support Centre (CSC) in Turin, Italy, which houses several services designed to ease the potential problems associated with breakdown and repair.

If a breakdown does occur, Ivaco offers a freephone number that covers the whole of Europe and Russia, and will even identify your location if you are lost before contacting the nearest lveco dealer to sand a mechanic, Iveco claims that it can get you mobile within an average of 158 minutes from the initial call If repair at the roadside is not possible, then the vehicle will be taken to the local dealership. To speed up repairs, Iveco's WinIklivery system ensures that any necessary parts not immediately available are delivered to the dealership first thing next day.

Mechanics can also hook the vehicle up to a Modus diagnostics system for experts in Turin to download fault-identifying data, helping to speed up repairs. This also allows electronic power-train components to be optimised for specific operating conditions.

Ivaco says it has also invested heavily in training, linking up with Stoke-on-Trent College to provide a modern apprenticeship scheme for CV technicians.

Traditional training involves a group of people shadowing the instructor as he repairs a vehicle. Ivecris Virtual Simulator allows students to work through a variety of faults on screen, making training more immediate and allowing more people to be trained at once.

Tags

People: Iveco
Locations: Turin

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