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I read with interest your article on Freightliners (CM January 28). My company also uses Freightliners and they do a fair job, sometimes an excellent one, but not always.
Where Freightliners fall down is in their terminals. Their cranes seem to break down quite regularly, and when this occurs, delays are lengthy. Another thing which always amazes me is when the train breaks down, or is diverted into a siding, no one can tell you actually where the train is. If you phone Freightliners in Glasgow, they will tell you to 'phone London, as the train is now in the English region, and London will inform you that they don't know where the train is, "phone Glasgow," it's a Scottish train.
I thought British Rail owned it.
Recently, I was one of a party who was shown the British Railways T-O-P-S system, which could show every wagon, whether empty or loaded, and where it was. Why can't Freightliners use this system to locate their train? As I said, the Freightliners system is good, but not as good as stated, and it can certainly be improved upon. I. M. GONI Glasgow.