Intercounty vows to keep customers happy
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By Kevin Swallow
THE NEW dealer principal at Mercedes-Benz dealership Intercounty Truck & Van sees staff training as a vital part of improving the level of customer experience the company offers.
Steve Shakespeare (pictured) joined the Ballyvesey-owned dealership after two decades in the materials handling sector, and he views staff training as one of the most important items.
"Helping our employees to develop, and to continually improve the level of customer experience we offer, is a major priority. That's how we will ensure the service we provide matches the undeniable quality of the vehicles we sell," he said.
His arrival at Intercounty follows a major overhaul of the manufacturer's products ahead of Euro-6. "There's an opportunity for us to build on the success we've had so far and introduce even more new customers to the benefits of operating vehicles bearing the
three-pointed star," he said.
Shakespeare believes the materials handling industry and CV market have plenty in common. "Success in both sectors depends not only on having an excellent range of products, but also on your ability to back them up with the highest levels of customer service and after sales care," he added.
Intercounty Truck & Van was formed in 2003 and operates out of six sites, in Boston, Lincoln, Luton, Milton Keynes, Northampton and Peterborough.